Job Data

MAPFRE Insurance offers friendly service from over 3,000 professionals focused on taking care of you and your family.

?Global Presence

MAPFRE Across the Globe

Part of the MAPFRE Group – a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide.

Local Focus

MAPFRE in the United States

• Offers a wide range of insurance solutions for the home and vehicle
• #1 auto and home insurer in Massachusetts
• 19th largest private passenger auto insurer
• Has a network of more than 3,000 independent agents and brokers
• Has a presence in 12 states
• Rated “A” (Excellent) by A.M. Best

Job Summary

The position will provide day-to-day support to Executive Staff for all technology needs. This position interfaces directly with Executive staff across and various departments, providing support for new hardware/software needs and troubleshooting issues to resolution, while providing a high level of discretion and professionalism. Additionally, this position will support Audio/Visual equipment and Cisco video conferencing systems.

The Executive Support technician must be capable of coordinating multiple open issues and interfacing with customers at the Executive level. The technician will take ownership for all IT issues/concerns, ensure that the root causes of IT issues are understood and addressed and will ensure the appropriate escalations. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. The candidate must be capable of communicating well with all levels of Executive Staff.

Knowledge, Skills and Abilities

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.

Experience: 4 - 6 years - or Associates Degree equivalent plus 6 - 8 years.

Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.

Decision Making: Makes decisions related to a wide variety of situations within management limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.

Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in meeting objectives.

Leadership: May provide training and guidance to less experienced staff.

Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve problems of relatively limited scope and complexity which require independent thinking.

Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below upper management levels. Represents organization on specific projects. Communication may involve persuasion, and negotiation.

Salary commensurate based on experience $80k-$95k

Additional Knowledge, Skills and Abilities

· A+, Network +, or other IT industry standard certifications desirable

· Excellent technical knowledge of network and PC hardware, including Microsoft Office 365, Windows Desktop Operating Systems & PC hardware configuration skills

· Excellent knowledge of Microsoft Teams and functions, with a focused support on audio/video

· Experience with Active Directory account creation, password resets, distribution groups and other AD functions

· Strong knowledge of Citrix including thin client environments

· Strong knowledge of Cisco Video Conferencing Systems

· Strong knowledge of security applications: VPN (Pulse), McAfee, Bitlocker, Intune

· Experience facilitating new user setups including but not limited to mobile phone setup, PC/laptop setup, network account creation, etc.

· Experience deploying/imaging desktops and laptops and performing hardware diagnostics

· Android and Apple knowledge

· Daily professional dress and manner

· Precise, effective and polished communication skills

· Ability to exercise confidentiality and discretion

· Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands.

· Ability to effectively handle stress, pressures, and challenges

· Performs additional duties and assignments as requested

· Due to the nature of the supported staff, after hours on call / immediate response expectation

· Due to the nature of the supported staff, this position requires a high degree of discretion, maturity and professionalism

· Excellent written and oral communications skills

· Strong service orientation and time management skills

· Valid driver's license and ability to lift up to 35lbs

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.